Refund & Return
Refund & Return Policy
Last Updated: September 27, 2026
At Nexwear, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and request a refund in accordance with the terms below.
1. Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, please contact us within this period and provide your order details.
2. Return Conditions
Returned items must generally be:
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Unworn and unused.
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In their original condition.
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Free from damage, stains, odors, or signs of use.
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Returned with original packaging, tags, and accessories where applicable.
We reserve the right to refuse a return if the product has been used, damaged, altered, or does not meet the applicable return requirements.
3. Items That May Not Be Returnable
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened or used.
This may include items that are:
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Damaged after delivery due to customer use.
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Washed, worn, or altered.
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Missing original tags or packaging where required.
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Specifically identified as non-returnable on the product page.
Where applicable, we will clearly identify non-returnable products before purchase.
4. Faulty or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs or other relevant evidence where appropriate.
We will review the issue and, where applicable, offer an appropriate solution such as a replacement, repair, refund, or other remedy in accordance with applicable consumer law.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank, card provider, or payment service.
6. Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer rights, customers may be responsible for the cost of returning an unwanted item.
Where an item is returned because it is faulty, damaged, or incorrectly supplied, we will handle the applicable return arrangements in accordance with your legal rights.
7. Exchanges
If you would like to exchange an item, please contact us before sending the product back.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
8. How to Request a Return
To request a return or refund, contact us with your order information:
Email: nexwear429@gmail.com
Phone: +44 7455 169432
Please include your order number and explain the reason for your return.
Do not send an item back before contacting us and receiving return instructions, as this may delay the processing of your request.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please:
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Check your bank or payment account.
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Contact your card or payment provider.
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Contact your bank if necessary.
If you have completed these steps and still cannot locate your refund, please contact us at nexwear429@gmail.com.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel an order before it is processed or dispatched. Once an order has been dispatched, our return procedure may apply instead.
11. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit or remove any statutory consumer rights you may have under applicable law.
If a product is faulty, not as described, or otherwise does not meet applicable legal requirements, you may have additional rights and remedies.
12. Policy Changes
We may update this Refund & Return Policy from time to time. Any changes will be published on this page with an updated revision date.
13. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Nexwear
Email: nexwear429@gmail.com
Phone: +44 7455 169432